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Apple has lost the functional high ground
January 4, 2015 ∞
Apples hardware today is amazing it has never been better. But the software quality has taken such a nosedive in the last few years that Im deeply concerned for its future. Im typing this on a computer whose existence I didnt even think would be possible yet, but it runs an OS riddled with embarrassing bugs and fundamental regressions. Just a few years ago, we would have relentlessly made fun of Windows users for these same bugs on their inferior OS, but we cant talk anymore.
Apple has completely lost the functional high ground. It just works was never completely true, but I dont think the list of qualifiers and asterisks has ever been longer. We now need to treat Apples OS and application releases with the same extreme skepticism and trepidation that conservative Windows IT departments employ.
Geoff Wozniak went back to desktop Linux after almost a decade on OS X:
At this point, my default position on Apple software in OS X has moved from probably good to probably not OK. They seem more interested in pumping out quantity by way of more upgrades. Its death by a thousand cuts, but its death nonetheless.
This is just one persons story, but many of his cited reasons resonate widely. I suspect the biggest force keeping stories like this from being more common is that Windows is still worse overall and desktop Linux is still too much of a pain in the ass for most people. But it should be troubling if a lot of people are staying on your OS because everything else is worse, not necessarily because they love it.
Apple has always been a marketing-driven company, but theres a balance to be struck. Marketing plays a vital role, but marketing priorities cannot come at significant expense to quality.
I suspect the rapid decline of Apples software is a sign that marketing is too high a priority at Apple today: having major new releases every year is clearly impossible for the engineering teams to keep up with while maintaining quality. Maybe its an engineering problem, but I suspect not I doubt that any cohesive engineering team could keep up with these demands and maintain significantly higher quality.1
The problem seems to be quite simple: theyre doing too much, with unrealistic deadlines.
We dont need major OS releases every year. We dont need each OS release to have a huge list of new features. We need our computers, phones, and tablets to work well first so we can enjoy new features released at a healthy, gradual, sustainable pace.
I fear that Apples leadership doesnt realize quite how badly and deeply their software flaws have damaged their reputation, because if they realized it, theyd make serious changes that dont appear to be happening. Instead, the opposite appears to be happening: the pace of rapid updates on multiple product lines seems to be expanding and accelerating.
1.People keep asking me whether a high-level executive change Tim Cook, Phil Schiller, or Craig Federighi is needed. I dont know, of course none of us really do but I suspect thats not really the problem. What seems to be the problem is the overall apparently agreed-upon prioritization put forward by the entire executive team.
This probably isnt a fire someone and fix it problem its simply an issue of poorly weighted priorities that can most likely be adjusted with the current personnel. ↩
◆
Follow Marco.org posts: Twitter, RSS feed, or the alternate RSS feed in which link posts always point here first instead of their targets.
Follow @marcoarment on Twitter if youd like.
© 20062015 Marco Arment.
Apple has lost the functional high ground
January 4, 2015 ∞
Apples hardware today is amazing it has never been better. But the software quality has taken such a nosedive in the last few years that Im deeply concerned for its future. Im typing this on a computer whose existence I didnt even think would be possible yet, but it runs an OS riddled with embarrassing bugs and fundamental regressions. Just a few years ago, we would have relentlessly made fun of Windows users for these same bugs on their inferior OS, but we cant talk anymore.
Apple has completely lost the functional high ground. It just works was never completely true, but I dont think the list of qualifiers and asterisks has ever been longer. We now need to treat Apples OS and application releases with the same extreme skepticism and trepidation that conservative Windows IT departments employ.
Geoff Wozniak went back to desktop Linux after almost a decade on OS X:
At this point, my default position on Apple software in OS X has moved from probably good to probably not OK. They seem more interested in pumping out quantity by way of more upgrades. Its death by a thousand cuts, but its death nonetheless.
This is just one persons story, but many of his cited reasons resonate widely. I suspect the biggest force keeping stories like this from being more common is that Windows is still worse overall and desktop Linux is still too much of a pain in the ass for most people. But it should be troubling if a lot of people are staying on your OS because everything else is worse, not necessarily because they love it.
Apple has always been a marketing-driven company, but theres a balance to be struck. Marketing plays a vital role, but marketing priorities cannot come at significant expense to quality.
I suspect the rapid decline of Apples software is a sign that marketing is too high a priority at Apple today: having major new releases every year is clearly impossible for the engineering teams to keep up with while maintaining quality. Maybe its an engineering problem, but I suspect not I doubt that any cohesive engineering team could keep up with these demands and maintain significantly higher quality.1
The problem seems to be quite simple: theyre doing too much, with unrealistic deadlines.
We dont need major OS releases every year. We dont need each OS release to have a huge list of new features. We need our computers, phones, and tablets to work well first so we can enjoy new features released at a healthy, gradual, sustainable pace.
I fear that Apples leadership doesnt realize quite how badly and deeply their software flaws have damaged their reputation, because if they realized it, theyd make serious changes that dont appear to be happening. Instead, the opposite appears to be happening: the pace of rapid updates on multiple product lines seems to be expanding and accelerating.
1.People keep asking me whether a high-level executive change Tim Cook, Phil Schiller, or Craig Federighi is needed. I dont know, of course none of us really do but I suspect thats not really the problem. What seems to be the problem is the overall apparently agreed-upon prioritization put forward by the entire executive team.
This probably isnt a fire someone and fix it problem its simply an issue of poorly weighted priorities that can most likely be adjusted with the current personnel. ↩
◆
Follow Marco.org posts: Twitter, RSS feed, or the alternate RSS feed in which link posts always point here first instead of their targets.
Follow @marcoarment on Twitter if youd like.
© 20062015 Marco Arment.
Apples Betriebsystem
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